F.A.Q.s

Frequently Asked Questions – ( F.A.Q.s)

 

The dedicated and pet loving staff at Pets At Peace would like to answer some very important questions that should be asked of all Pet Cremation companies when you may be considering organising a service.

How do I know it’s my pets ashes I receive back?

This is the most important question asked and one that should be asked to any pet cremation company that you are considering using. Craig, founder of Pets At Peace, was a Paramedic with the NSW Ambulance Service in 1996 when his beloved pet Suzie passed away. When he phoned around to organise a cremation, he was horrified to discover that the only option was a multiple cremation. Needless to say, this was just not good enough and from this day Pets At Peace was born giving the unconditional guarantee of INDIVIDUAL PET CREMATIONS.

Do you take care of small pets such as rabbits?

Yes. We have a special price for pet owners requiring the cremation of small pets such as birds, rabbits, guinea pigs, ferrets, reptiles, mice and rats.

Is it true that you can cremate multiple pets at once?

At Pets At Peace we have a dedicated and purpose built pet crematoria. We can only cremate one pet at a time due to its construction.  We can only give this guarantee with the pets that we have collected. Our experience and knowledge of this industry has shown that if you do not have your own crematoria you lose control of the entire pet cremation process.

Can I give personal effects to be taken with my pet?

Yes of course you can. Small items such as photos, favourite toys not containing any metal parts. We do believe though, it is important to keep some mementos and personal items with you so the cherished memories of your beloved pet are with you always.

Are there any hidden costs?

No. Our fee of only $350.00 includes GST and the collection of your pet from either your home or veterinarian, individual cremation (guaranteed with Pets At Peace), and the return of your pets ashes in a lovely hand crafted urn with a name plaque and white candle. We have the one fee for all pets, breeds and sizes.Prices may vary in the South Coast area.

Can I view my pet at the crematorium?

Due to  the safety standards of OH&S we do not allow the viewing of the cremation. We have a door to door service as our extensive experience has shown that it is extremely upsetting not only for the owner, but also for our dedicated crematoria staff members. As we all love pets, we suggest that the viewing be done either at your veterinarian or prior to us collecting your pet from your home.

Where are you located?

Our office is located in Wollongong NSW, we come to you anywhere in the Illawarra, Shoalhaven or South Coast regions.